Gibbon and Barton - Terms of Business

Our registered office is located at:

264-266 Durham Road,
Gateshead,
Tyne & Wear,
NE8 4JR

Registered in England No 6054242

All bookings and enquiries are fulfilled by GB Travel Group Ltd trading as Gibbon & Barton. These are the terms on which we will make a booking for your travel or holiday requirements.

When making your booking we will arrange for you to enter a contract with the principal (tour operator/airline/cruise company or other supplier) named on your receipt. For most bookings we act as agents for the principle but we act as your agent when making a booking with most no frills airlines and some hotels. The principal's Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts.

BOOKING DETAILS
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur a charge. Please ensure that the names given are the same as in the relevant passport. Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.

Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Full details of our data protection policy are available on request.

PAYMENT
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal who may cancel your booking and charge cancellation fees set out in their Terms and Conditions.

CANCELLATION and AMENDMENT
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking when or after the balance payment becomes due then you will still be liable to GB Travel Group Ltd for the full cost of the holiday. This liability includes operator/airlines charges and our own agent charges.

INSURANCE
Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise you to take out a policy of insurance to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. You should take your insurance policy with you when you travel. Please pay particular attention to age limits that apply to policies and check with us should you have any queries.

TRAVEL DOCUMENTS
We normally receive Confirmation of your booking from the principal within two weeks of booking, once checked these will then be sent to you electronically or by post. Most airlines including no frills carriers issue a booking reference known as an e-ticket, which you should present at the check in desk along with your valid form of photo ID. All passengers are required to provide a valid form of photographic ID at check in on all flights, including domestic services. For bookings made online your electronic ticket will be emailed to you using the email address you have supplied. If you have booked a last minute holiday (within 3 weeks of departure) the Tour Operator may arrange for your tickets to be collected at your departure airport.

We will notify you by email if these arrangements have been made and the procedures you should follow. Travel insurance, car parking, airport hotel and car rental bookings may also be booked and paid for on line, and confirmation of your arrangements together with your booking reference will be provided to you at the time of booking. For all other bookings, paper tickets will be provided and sent to the address you provide by normal post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.